Salesforce Launches Industries AI: 100+ Out-of-the-Box AI Capabilities that Tackle Industry-Specific Pain Points Across 15 Industries

Now embedded into every Salesforce industry cloud, Industries AI includes industry-specific prompts, data models, and AI capabilities — all underpinned by Data Cloud and supported by the Einstein Trust Layer — that address unique industry tasks like optimizing inventory management in consumer goods or increasing student recruitment in education
Building on Salesforce’s deep industry expertise, Industries AI includes more than 100 highly-tailored, customizable AI capabilities across 15 industry clouds that customers can get started with right out of the box  
Salesforce customers, including Boys and Girls Clubs of America, the United States Transportation Security Administration, and AAA — The Auto Club, are using AI to provide better services to their communities and customers
Salesforce today announced Industries AI, a set of foundational, pre-built, and customizable AI capabilities that tackle industry-specific needs and challenges to help customers start delivering value quickly. Industries AI is now embedded in each of Salesforce’s 15 industry clouds so customers can deploy ready-to-use AI to help automate time-consuming tasks like matching the right patients to clinical trials, providing proactive maintenance alerts for vehicles and industrial machinery, streamlining inventory management, and improving services for citizens and program beneficiaries. 
To help customers get started today, Salesforce created the AI Use Case Library, which features more than 100 Industries AI capabilities and dedicated use case libraries with resources on how to get started for every industry cloud. The AI Use Case Library will be regularly updated with new capabilities, including those announced today for each cloud, such as Complaint Summaries, Patient Services & Benefits Verification, and Vehicle Telemetry Summary.  
Industries AI will also serve as the foundation for creating industry-specific Agentforce agents that will transform the way work gets done across every role and workflow, at  massive operational scale. Coming soon to every industry cloud, they can be set up in minutes, work around the clock, and autonomously perform industry-specific business tasks and actions. Grounded in an organization’s CRM data, external data, and metadata with clear privacy and security guidelines, agents can also seamlessly hand off complex cases to humans with relevant context and information. 
Why it matters: More than three-quarters of business leaders worry they’ll miss out on the AI revolution if they don’t deploy AI soon. In fact, the urgency to put AI to use has increased by 700% over the past six months. However, most organizations don’t have the time or money to build and train their own AI models — especially with training a model alone sometimes costing upward of $100 million. And, every industry varies significantly regarding the types of tasks, challenges, and goals they need AI to help address. To deliver value from AI, organizations need AI capabilities that are specifically built to address their unique needs and challenges. 
Innovation in action: Industries AI combines the best of an enterprise-grade platform with the precision of Salesforce’s deep industry expertise. And because it’s built on the Salesforce platform, which is underpinned by Data Cloud and supported by the Einstein Trust Layer, organizations can feel confident using AI without worrying about compromising safety or security standards. Customers can leverage pre-built prompts and power every AI capability with industry-specific data models and their own data and metadata – such as health records, donor databases, or telematics systems — to ensure relevant and contextual results and insight. 
New capabilities announced today are embedded into Salesforce’s industry clouds and include AI tools for:
Salesforce perspective: “Our mission is to put powerful and practical AI in the hands of every worker in every industry so every organization can start seeing tangible value from AI right now,” said Jeff Amann, EVP & GM, Salesforce Industries. “With Salesforce, organizations of every size and every budget can now easily get started with AI capabilities that were purposefully designed to solve their specific challenges — whether it’s helping banks resolve transaction disputes faster, care providers automatically summarize clinical notes, retail brands better manage their inventories, and much more.”
Customer perspective:
Availability: Every Industries AI capabilities will be available in their respective industry clouds, with a majority of the features generally available by October 2024 and February 2025. More capabilities will continue to be added as part of the three annual Salesforce releases.
Pricing: Industry AI capabilities are scheduled to be available via Salesforce’s industry clouds, with pricing varying based on specific implementations. More information on Salesforce pricing by cloud here. 
Any unreleased services or features referenced here are not currently available and may not be delivered on time or at all. Customers should make their purchase decisions based upon features that are currently available.